YOU WILL FIND SOME USEFUL INFORMATION BELOW...

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WE HAVE A STRICT 48 HR CANCELLATION POLICY

IF YOU WISH TO MOVE /CANCEL  / RESCHEDULE YOUR BOOKING YOU MUST DO SO BEFORE 48 HRS OF YOUR APPOINTMENT 

REFUNDS COME IN THE FORM OF CREDIT NOTE 

                                                           

• A FEE IS CHARGED FOR MISSING YOUR APPOINTMENT OR FOR RESCHEDULING OUTSIDE OF THE 48 HR TIMESCALE - MOVING THE TIME OF YOUR BOOKING WILL ALSO RESULT IN A

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• MISSED APPOINTMENT FEE DUE TO HAVING TAKEN TWO SPACES THAT DAY 

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• WE NEED APPROPRIATE TIME FOR ADJUSTING OUR CALENDERS AT SHORT NOTICE

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• PLEASE DO NOT BE OFFENDING BY OUR PAY BEFORE TREATMENT POLICY.

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BOOKINGS WILL NOW DIRECT YOU TO TREATWELL ( WE ARE USING THERE CALENDER SYSTEM) 

CHECK THE DATE AND TIME IS CORRECT AND PLAN YOUR JOURNEY IN ADVANCE 

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IF YOU DO NOT GIVE US 48 HRS NOTICE AND HAVE  AND HAVE A VOUCHER YOUR WOWCHER WILL BE FORFEITED.

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IF YOU HAVE ANY VOUCHERS PLEASE CALL US TO BOOK

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YOU CAN FEEL CONFIDENT WHEN BOOKING,

WE GUARANTEE A FULL REFUND IF CANCELLATIONS ARE DUE TO US BEING UNABLE TO FULFIL YOUR APPOINTMENT AT ANY TIME,

 

LASHES - WE HAVE AND A 48 HR LASH COMPLAINT POLICY ANY ISSUES WITH LASHES 

PLEASE INFORM US WITHIN 48 HRS OR WE WILL HAVE TO WAIT TO THE INFILL BOOING TO ACCOMODATE 

 

OUR BOOKIG SYSTEM ALLOWS YOU THE CONFIDENCE THAT YOU CAN REBOOK AT YOUR OWN CONVENIENCE.

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WE VALUE OUR CLIENTS AND ASK FOR THE SAME IN RETURN,

IF YOU CAN NOT ATTEND YOUR APPOINTMENT PLEASE GIVE US AN UPDATE WITHIN GOOD TIME,

WE REQUIRE UP TO 48 HRS NOTICE, AND IF WE ARE CLOSED PLEASE CONTACT US VIA OUR SITE 

IF YOU ARE LATE YOUR TREATMENT WILL BE CUT DOWN AND MAY BE FORFEITED

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REFUNDS ARE GIVEN IN THE FORM OF CREDIT 

WE DO NOT GIVE CASH REFUNDS

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IF YOU DO NOT ATTEND AND YOU FAIL TO CONTACT US,

YOU WILL FORFEIT YOUR APPOINTMENT AND LOSE EITHER YOUR DEPOSIT OR VOUCHER

OR THERE IS A POSSIBILITY OF HAVING A MISSED APPOINTMENT FEE WHICH IS TO PAID PRIOR TO REBOOKING

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CLIENTS WITH VOUCHERS AND WITHOUT CAN BOOK ON THE VOUCHERS SECTION ONLINE WE DO NOT ACCEPT ANOTHER CODE 

WE DO NOT ACCEPT RETURNING CLIENTS WITH CODES

1 PER CLIENT  / WE WILL PRICE MATCH DEALS SEEN ONLINE AND PRICEMATCH FURTHER TREATMENT WHILE DEALS ARE LIVE ONLINE 

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ALL BOOKINGS REQUIRE CONFIRMATION BY PREPAYMENT, REDEMTION OR DEPOSIT

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ONCE CONFIRMED WE LOOK FORWARD TO SEEING YOU AT YOUR APPOINTMENT DATE,

IF YOU HAVE ANY ENQUIRIES PLEASE CONTACT US

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• PLEASE ATTEND ON TIME AND ALONE, GUESTS WILL BE TURNED AWAY, 

• BE PREPARED TO CLEAN HANDS ON ENTRY

• NO CHILDREN - PETS - BIKES

• MASKS ARE REQUIRED AND SOCIAL DISTANCE IS MAINTAINED THE BEST WAY POSSIBLE 

• SOCIAL DISTANCE SHOULD BE MAINTAINED, TO RESPECT OTHERS 

• IF YOU ARE LATE YOUR TREATMENT IT MAY BE CUT DOWN OR CANCELLED

• IF YOU ARE RUNNING LATE, FEEL FREE TO UPDATE US ALTHOUGH THIS WILL NOT EXTEND YOUR BOOKING

• WE ARE WORKING HARD TO MAINTAIN A STERILE ATMOSPHERE AND PROVIDE TREATMENTS WITH CONFIDENCE SO PLEASE BE PREPARED TO REMOVE SHOES BEFORE GETTING ON THE TREATMENT BEDS

• WE ASK TO REMOVE SHOES WHEN GETTING ON THE BEDS FOR HYGIENE PURPOSES

• WE ARE A PRE PAID SALON

• WE ACCEPT VISA - MASTERCARD

• PAYMENT IS REQUIRED IN ADVANCE TO ENSURE SMOOTH RUUNING OF OUR SERVICES GIVEN TO YOU 

£20 FORFEIT FOR CANCELLING WITHOUT GIVING 48 HRS NOTICE

£10 TO MOVE YOUR BOOKING WITHIN 24 HRS 

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MOST TREATMENTS REQUIRE A PATCH TEST - PLEASE CALL IF YOU ARE UNSURE

YOU HAVE THE OPTION TO WAVE THE PATCH TEST BUT IT IS ALWAYS RECOMMENDED

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WE HAVE A 48 HR CANCELLATION POLICY BUT DUE TO THE PANDEMIC HAVE DROPPED IT TO 24 HRS

YOU WILL RECEIVE A CONFIRMATION WHEN YOU BOOK AND YOU HAVE UP UNTIL THIS TIME TO CANCEL YOUR BOOKING ONLINE

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IF YOU WISH TO CONTACT US BEFORE BOOKING PLEASE FEEL FREE TO DO SO

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WE ARE NOT ALWAYS ABLE TO ANSWER ALL CALLS BUT AIM TO CALL OUR MISSED CALLS BACK 

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ALTERNATIVELY THE BEST METHOD OF CONTACT IS VIA OUR WEBSITE IN THE CONTACT SECTIONS 

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WOWCHER - GROUPON 

WE CAN PRICE MATCH ANY OFFERS YOU SEE ONLINE - WOWCHER, GROUPON CODES ARE FOR NEW CLIENTS ONLY (vouchers are more for introductory treatments)

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