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T@Cs 

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BOOKING TERMS & CONDITIONS

WE APPRECIATE YOU ❤️

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We appreciate each and every one of our clients.

HMB Salon offers a wide range of beauty, hair, aesthetics and wellness services, and our team works hard to provide a professional and welcoming experience.

To help us keep everything running smoothly, please read our booking terms before making an appointment.

BOOKING & CONTACTING HMB

We prefer clients to book online wherever possible.

If you would like to discuss a treatment before booking, you can:

  • Book a consultation online

  • Request a callback

  • Contact us via WhatsApp

  • Call the salon

 

We can sometimes be busy with clients and may miss calls. If we do not answer, please kindly send us a WhatsApp message and we will respond as soon as the therapist is free.

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BEST WAY TO CONTACT US

Bookings: Online / WhatsApp / Phone

Groupon: HMB website / WhatsApp

Training: HMB website / WhatsApp

Products: HMB website / WhatsApp

 

CANCELLATIONS & RESCHEDULING

We understand that plans can change. We simply ask that you give us enough notice so that we can offer your appointment to another client.

48 HOURS OR MORE BEFORE YOUR APPOINTMENT

You can cancel or reschedule FREE OF CHARGE.

You may move your appointment as many times as you wish, provided each change is made at least 48 hours before your appointment.

BETWEEN 24–48 HOURS BEFORE YOUR APPOINTMENT

If you cancel or reschedule between 24 and 48 hours before your appointment, 50% of the appointment value will be charged.

The remaining amount can be used towards your rescheduled appointment, subject to availability.

SAME DAY / LESS THAN 24 HOURS

If you cancel, reschedule or request to move your appointment on the same day or with less than 24 hours' notice, the FULL APPOINTMENT PAYMENT IS LOST.

The appointment will be treated as a late cancellation.

A new appointment will require a new payment or any applicable rebooking fee.

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MISSED APPOINTMENTS / NO-SHOWS

If you do not attend your appointment without contacting us, the FULL APPOINTMENT PAYMENT IS LOST.

A £20 rebooking fee may also apply to reopen and move the booking.

Repeated missed appointments may require payment in advance for future appointments.

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OFFERS & DISCOUNT CODES

Promotional offers and discount codes are subject to their individual terms.

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If you are a returning client and see one of our offers online, please contact us before booking. Where possible, we will be happy to offer a price match or suitable alternative.

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GROUPON BOOKINGS

Groupon vouchers are for eligible new clients, unless the specific offer states otherwise.

Groupon appointments must be cancelled or rescheduled with at least 48 hours' notice.

If a Groupon appointment is cancelled or moved with less than the required notice, the voucher may be void/cancelled in accordance with the applicable Groupon and HMB terms.

Please contact us as soon as possible if you cannot attend.

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TREATMENT CONCERNS & COMPLAINTS

We want every client to be happy with their treatment.

If you have a genuine concern, please contact us as soon as possible so that we can assess the situation and help.

LASH TREATMENTS

Any complaint or concern regarding a lash treatment must be reported within 48 hours of the treatment.

For other treatments, please contact us promptly and within the relevant treatment or aftercare period provided to you.

Where a treatment cannot reasonably be completed due to an issue such as an allergy or another treatment-related concern, we will assess the situation fairly.

Please contact us through the website or WhatsApp and provide details of your concern.

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REFUNDS & SALON CREDIT

Please book carefully and ensure you have selected the correct treatment.

HMB generally operates a salon-credit/correction policy rather than routine cash refunds, except where a refund is required by applicable consumer law.

Depending on the circumstances, we may offer:

  • Salon credit

  • A treatment correction

  • A replacement treatment

  • An alternative service

Each situation will be considered fairly.

ONLINE BOOKINGS

When booking online, please make sure:

  • Your contact details are correct

  • You have selected the correct treatment

  • You have selected the correct therapist where applicable

  • You have allowed enough time for your appointment

  • You have read any treatment-specific requirements

If you are unsure which treatment is suitable, please contact us or book a consultation.

ARRIVAL & LATE ARRIVALS

Please arrive on time for your appointment.

If you arrive late, your treatment time may need to be reduced to avoid delaying the next client.

If the treatment cannot reasonably be completed because of lateness, the appointment may need to be cancelled or rescheduled and the applicable cancellation terms may apply.

RESPECT FOR OUR TEAM

We ask all clients to treat our team and salon with respect.

Our team will always aim to provide:

  • Professional service

  • A clean and hygienic treatment environment

  • Appropriate consultation

  • Treatment information

  • Aftercare advice

  • A welcoming experience

We ask clients to follow reasonable salon and treatment instructions.

QUICK BOOKING GUIDE ❤️

48+ HOURS NOTICE
FREE cancellation or rescheduling.
Move your appointment as many times as you wish.

24–48 HOURS NOTICE = 50% of appointment value is charged.

SAME DAY / LESS THAN 24 HOURS = FULL APPOINTMENT PAYMENT IS LOST.

NO-SHOW = FULL APPOINTMENT PAYMENT IS LOST

 

GROUPONS APPLY
For new clients only unless otherwise stated.

RETURNING CLIENTS
Contact us if you see an online offer, we may be able to offer a price match.

TREATMENT CONCERN
Contact HMB promptly and within the relevant aftercare period.

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THANK YOU FOR CHOOSING HMB SALON ❤️

We genuinely appreciate your support and your understanding of our booking policy.

Giving us enough notice allows us to offer your appointment to another client and helps us support our therapists and salon team.​​

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