we appreciate each and every one of you , although we have a range of treatments we ask for you to follow our codes of conduct 

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bookings and contacting us - we prefer clients to book online , if you wish to discuss services further you can book a callback or book a consultation online 

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the best way to contact us is by the website or via phone , although at times were busy and may miss calls but we often call back, if we miss each other please dont hesitate to call us bac

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• Offers booked with discount codes will be immediately cancelled if you are a return client Groupons are for new clients only

• Contact us if you see our offers online we are happy to offer a price match 

• There is a £20.00 fee for appointments needing to  be cancelled or moved between the 48 hrs

• Lash treatment complaints must are to be done within 48 hours

• missed appointments  come with a £20 fee to reopen that booking and move it

• please book with heart as we do not refund - we refund as credit 

• unless fairly the treatment can not be carried out complaint policy e.g lashes , allergies - please contact us via the site within 48 hours after your service other wise we can not

• Groupon Vouchers will be void / cancelled  if they have  not been cancelled iwithn  48 hrs of the booking

• Return clients will have there booking instantly cancelled , we accept  offering a pricematch for clients wishing to re purchase these deals seen online

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